When technology works, nobody notices. It’s only when it stops working that people notice, and that’s when everything can grind to a halt.
The intense pressure of a crisis like a website going offline or someone having a laptop stolen or even ‘I can’t print this very important contract I have to sign in 10 minutes’ is enough to cause rapid onset alopecia.
However, I can’t remember a time, in a situation like that, where I felt true panic.
0001-01-01
9 min read